Reta Support Privacy Policy

1. Scope and Who We Are

This Reta Support Privacy Policy applies to ABX Apps LLC and ABX Apps LLC d/b/a Reta Support, referred to as “Reta Support,” “ABX Apps,” “Company,” “we,” “our,” or “us.” It applies when you visit our website, create an account, purchase a product, use our apps, trackers, dashboards, forms, downloads, courses, templates, email resources, affiliate links, community features, or other online services collectively referred to as the “Services.”

ABX Apps LLC d/b/a Reta Support provides digital tools, educational resources, apps, trackers, downloads, and self-guided content related to retatrutide, GLP-1 medications, GLP medications, compounded peptides, compounded medications, weight management, tracking, and provider conversation preparation.

By using the Services, you agree to this Reta Support Privacy Policy. If you do not agree with this Privacy Policy, do not use the Services.

2. Important Health and Privacy Notice

Some features may allow you to enter health-related information, including weight, goals, medication names, medication schedules, dose reminders, injection dates, injection sites, side effects, symptoms, appetite, food noise, hydration, bowel habits, nutrition notes, lab-related notes, provider questions, journal entries, and other tracking information.

Unless we expressly state otherwise in a written agreement, ABX Apps LLC d/b/a Reta Support is not a HIPAA-covered healthcare provider, health plan, healthcare clearinghouse, pharmacy, or HIPAA business associate. However, because the Services may involve health-related data, certain health privacy, consumer protection, state privacy, and health breach notification laws may apply.

3. Information We Collect

A. Contact and Account Information

• Name
• Email address
• Username
• Password or login credentials
• Phone number, if provided
• Mailing address or billing address, if provided
• Account profile information
• Communication preferences
• Customer support messages

B. Purchase, Payment, and Transaction Information

• Products purchased
• Order history
• Subscription status
• Billing information
• Refund requests
• Coupon use
• Payment confirmation
• Transaction identifiers
• Fraud prevention information

Payment information may be processed by third-party payment processors such as Stripe or other checkout providers. We do not intentionally store full credit card numbers on our own servers unless specifically disclosed.

C. Health-Related and Tracker Information You Choose to Enter

• Weight and weight history
• Goal weight or progress goals
• Medication name
• Medication schedule
• Dose amount as entered by you
• Injection date
• Injection site
• Side effects
• Symptoms
• Appetite or food noise notes
• Hydration, nutrition, bowel habit, and lifestyle notes
• Provider questions
• Personal journal entries
• Lab-related notes, if entered by you
• Progress photos, if such feature is offered
• Reminders, logs, notes, and other information you voluntarily submit

Reta Support does not use this information to provide medical advice, diagnose, prescribe, treat, monitor emergencies, or manage your care.

D. Website, Device, and Usage Information

• IP address
• Device type
• Browser type
• Operating system
• Pages viewed
• Buttons clicked
• Forms submitted
• Referring URLs
• Time spent on pages
• Approximate location based on IP address
• Cookie identifiers
• Login activity
• App usage activity
• Error logs
• Server logs
• Security logs
• Analytics events

E. Email and Marketing Information

• Email address
• Name
• Opt-in status
• Email opens
• Email clicks
• Email preferences
• Unsubscribe activity
• Product interests
• Lead magnet or form activity

F. Affiliate, Advertising, and Tracking Information

• Affiliate link clicks
• Amazon link clicks
• Product page views
• Referral source
• Cookie identifiers
• Device and browser information
• Purchase attribution data
• Commission-related reporting
• Advertising, retargeting, and conversion data

4. Sources of Information

We may collect information from you directly, your use of the website and Services, payment processors, email marketing tools, analytics providers, hosting providers, website plugins and tools, affiliate networks, advertising and tracking technologies, social media platforms, customer support tools, AI-assisted tools, and other third-party service providers used to operate the Services.

5. How We Use Information

We may use information to:

• Provide, operate, maintain, and improve the Services
• Create and manage user accounts
• Process purchases, payments, subscriptions, refunds, and transactions
• Deliver digital products, trackers, downloads, templates, courses, and software access
• Save tracker, journal, app, or account information you choose to enter
• Send transactional emails, receipts, account notices, support responses, and legal notices
• Send newsletters, educational content, product updates, promotional emails, and marketing messages when permitted
• Personalize the user experience
• Analyze website, app, email, product, and marketing performance
• Improve SEO, content, design, and user experience
• Monitor security, prevent fraud, debug errors, and protect accounts
• Manage affiliate relationships and commission tracking
• Respond to customer service requests
• Enforce our Terms of Use and other policies
• Comply with legal, tax, accounting, regulatory, and security obligations
• Protect the rights, safety, property, and legal interests of users, ABX Apps LLC, Reta Support, and others

6. Third-Party Websites, Apps, Tools, Plugins, and Service Providers

Reta Support may use third-party websites, apps, software, plugins, hosting providers, payment processors, analytics tools, email platforms, artificial intelligence tools, website builders, SEO tools, affiliate networks, advertising tools, social media platforms, and other service providers to operate, secure, market, improve, and deliver the Services.

These third parties may collect, process, store, or access certain information depending on how you interact with the Services and how each tool is configured. Not every third party listed below receives personal information, health-related information, payment information, account information, or tracker information.

Examples of third-party providers we may use include Stripe, Google Services, WordPress, OVH US LLC / OVHcloud, OpenAI / ChatGPT, Anthropic / Claude AI, MailerLite, Elementor, Astra / Brainstorm Force, Rank Math, Meta / Facebook / Instagram, Reddit, TikTok, Amazon Associates / Amazon, other affiliate sites, analytics providers, advertising providers, ecommerce tools, security tools, backup providers, customer support tools, course platforms, and other business tools we may add over time.

We identify these providers as examples for transparency. This list may not include every tool currently used, and not every provider receives every type of information. The information shared with a third party depends on the feature, integration, transaction, form, cookie, pixel, affiliate link, plugin, account setting, or service you use.

7. Cookies, Pixels, Analytics, and Similar Technologies

We and our third-party service providers may use cookies, pixels, tags, scripts, local storage, log files, embedded content, analytics tools, affiliate tracking links, advertising identifiers, and similar technologies.

These technologies may be used to keep the website functioning, remember preferences, manage logins and sessions, process purchases, protect against spam and fraud, measure website traffic, analyze user behavior, improve SEO and content performance, track email performance, attribute affiliate commissions, measure advertising campaigns, and retarget or personalize advertising where used.

Advertising and analytics tools may include Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, Reddit Pixel, TikTok Pixel, Amazon affiliate tracking, and other advertising or affiliate technologies.

You can adjust browser settings to block or delete cookies. Some features may not work correctly without cookies. Where required by law, we may provide cookie consent tools, opt-out options, or “Do Not Sell or Share My Personal Information” options.

8. Do We Sell or Share Personal Information?

We do not sell personal information in the traditional sense of exchanging your name, email, account information, or health tracker entries directly for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those laws, certain uses of cookies, pixels, analytics tools, advertising tools, affiliate links, retargeting technologies, or similar third-party tracking may be considered a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged directly for your personal information.

To be transparent, Reta Support may share or disclose certain categories of information with analytics, advertising, affiliate, ecommerce, and technology partners, including:

• Identifiers such as IP address, cookie ID, device ID, or email address where applicable
• Internet or electronic network activity information, such as pages viewed, links clicked, and site interactions
• Commercial information, such as product views, product purchases, affiliate link clicks, and checkout activity
• Approximate location based on IP address
• Inferences about interests based on browsing, clicks, downloads, or purchases

If you are located in a state with applicable privacy rights, you may have the right to opt out of certain sales, sharing, targeted advertising, or profiling. You may submit a request by contacting support@abxapps.com.

9. Sensitive Personal Information and Health-Related Data

We may collect sensitive information only when you voluntarily provide it through a tracker, app, form, account, support request, or other feature.

Sensitive information may include health-related information, medication-related information, side effect notes, symptoms, weight, provider questions, personal notes, or other information you choose to submit.

We use sensitive information to provide the feature you requested, operate the Services, maintain your account, improve functionality, troubleshoot issues, protect security, comply with law, and provide support. We do not use sensitive information to provide medical advice, diagnose, prescribe, treat, or replace professional care.

10. How We Disclose Information

A. Service Providers

We may disclose information to vendors who help us provide the Services, including hosting providers, payment processors, email platforms, analytics providers, software developers, website plugins, security tools, backup providers, customer support tools, digital product platforms, course platforms, AI-assisted tools, and business operations vendors.

B. Payment Processors

We may disclose transaction information to payment processors such as Stripe or similar providers for payment processing, fraud prevention, subscriptions, billing, refunds, taxes, and checkout services.

C. Email and Communication Providers

We may disclose contact information, email engagement information, and subscription preferences to email platforms such as MailerLite or similar tools.

D. Analytics, SEO, and Website Tools

We may disclose website and usage information to Google, Rank Math, WordPress plugins, analytics tools, SEO tools, and related service providers to understand site performance, improve search visibility, diagnose issues, and improve user experience.

E. Hosting and Security Providers

We may disclose server, log, backup, and technical information to hosting and infrastructure providers such as OVH US LLC / OVHcloud and related security tools.

F. Advertising, Social Media, and Affiliate Partners

We may disclose click, referral, cookie, conversion, and purchase attribution information to Meta, Reddit, TikTok, Google, Amazon Associates, Amazon, other affiliate programs, affiliate networks, advertising providers, and analytics tools.

G. AI-Assisted Tools

We may use AI-assisted tools such as ChatGPT or Claude AI for internal drafting, summarization, coding support, workflow support, educational content development, customer-support drafting, and business operations.

We do not intend to submit full user health tracker records, private account credentials, payment card information, or highly sensitive personal information into AI tools unless clearly disclosed and appropriate safeguards are in place. Users should not submit highly sensitive medical information into public forms, comments, chats, or AI-enabled tools unless the feature clearly states that it is intended for that purpose.

H. Legal, Compliance, and Safety Reasons

We may disclose information if we believe disclosure is necessary to comply with law, legal process, court orders, subpoenas, regulatory obligations, tax obligations, accounting obligations, or to protect the rights, safety, property, and legal interests of ABX Apps LLC, Reta Support, users, or others.

I. Business Transfers

If ABX Apps LLC or Reta Support is involved in a merger, acquisition, financing, sale, restructuring, bankruptcy, transfer of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

J. With Your Consent

We may disclose information when you direct us to do so or give us permission.

11. Amazon Associates and Affiliate Disclosure

Reta Support may participate in the Amazon Associates Program and other affiliate programs. This means we may earn a commission when you click certain links and make qualifying purchases, at no additional cost to you.

When you click an Amazon affiliate link, Amazon may collect information about your click, device, browser, purchase activity, and related transaction details according to Amazon’s own privacy policies and affiliate program rules. Amazon controls its own checkout process, pricing, shipping, returns, customer service, product listings, product reviews, product availability, recommendations, and privacy practices.

Reta Support is not responsible for Amazon’s privacy practices, products, claims, checkout process, shipping, returns, customer service, recommendations, seller activity, or product quality. Product mentions, affiliate links, and retail recommendations are for general informational purposes only and are not medical advice, treatment recommendations, or guarantees of safety, quality, effectiveness, legality, or suitability.

12. Email Marketing and Communications

If you subscribe, purchase, download a resource, create an account, join a waitlist, or provide your email address, we may send transactional emails, receipts, account notices, security notices, product access emails, support responses, legal updates, newsletters, educational content, promotional emails, and product updates.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. Transactional, legal, purchase-related, and account-related emails may still be sent.

13. Text Messages and Push Notifications

If we offer text messages, SMS reminders, medication reminders, app notifications, or push notifications, you may need to opt in before receiving them. Message and data rates may apply. You may opt out according to the instructions provided.

Reta Support reminders are convenience tools only. They are not medical instructions and do not replace provider guidance.

14. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain accounts, deliver products, process transactions, provide customer support, maintain business records, comply with tax, accounting, legal, and regulatory obligations, resolve disputes, enforce agreements, prevent fraud and abuse, maintain security logs and backups, and improve Services.

Retention periods vary depending on the type of information, legal requirements, business needs, account status, and user settings. You may request deletion of certain personal information by contacting support@abxapps.com. We may retain information when required or permitted by law, including transaction records, legal records, tax records, security logs, backup copies, and records necessary to protect legal rights.

15. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. These may include secure hosting, access controls, password protections, encryption where appropriate, monitoring, backups, malware protection, security plugins, firewalls, and vendor security practices.

No website, app, server, database, plugin, payment processor, email platform, AI tool, or internet transmission is 100% secure. You use the Services at your own risk and are responsible for protecting your account credentials.

If you believe your account or information has been compromised, contact us promptly at support@abxapps.com.

16. Health Breach Notification

If a security incident involving unsecured personal health-related information occurs and notice is required by applicable law, we will provide notices to affected individuals, regulators, and other required parties in accordance with applicable law.

Because Reta Support may offer health-related tracking tools, this Reta Support Privacy Policy includes a health breach notice section for transparency. The Federal Trade Commission provides public information about the Health Breach Notification Rule for certain health apps and similar direct-to-consumer technologies. You can review the FTC’s guidance here: FTC Health Breach Notification Rule guidance.

17. Your Privacy Rights

Depending on where you live, you may have privacy rights under state, federal, or international law. These rights may include the right to:

• Know what personal information we collect
• Access personal information
• Correct inaccurate personal information
• Delete certain personal information
• Receive a copy of certain personal information
• Opt out of sale, sharing, targeted advertising, or profiling where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal a denied privacy request where applicable
• Opt out of marketing emails

To submit a privacy request, contact support@abxapps.com. We may need to verify your identity before completing the request.

18. U.S. State Privacy Notice

Residents of certain states, including California and other states with consumer privacy laws, may have additional rights. These may include rights to access, delete, correct, obtain a copy, opt out of sale or sharing, opt out of targeted advertising, limit sensitive personal information, and appeal certain decisions.

If applicable, you may opt out by contacting support@abxapps.com or using our “Do Not Sell or Share My Personal Information” link if available.

We will not discriminate against you for exercising privacy rights.

19. Global Privacy Control, Do Not Track, and Browser Signals

Some privacy laws require businesses to honor certain browser-based opt-out preference signals, such as Global Privacy Control, when technically feasible and legally required.

Where required by applicable law, we will make reasonable efforts to honor valid opt-out preference signals for sale, sharing, or targeted advertising. Because implementation may depend on third-party tools and website configuration, users may also contact us directly at support@abxapps.com to submit privacy requests.

Some browsers offer a “Do Not Track” setting. Because there is not a single universally accepted standard for responding to Do Not Track signals, our website may not respond to Do Not Track signals in all cases. We treat Global Privacy Control and other legally recognized opt-out preference signals separately where applicable law requires recognition. You can learn more about Global Privacy Control here: Global Privacy Control.

20. Children’s Privacy

The Services are intended for adults age 18 and older. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We do not knowingly allow minors to use GLP-1 tracking tools, medication-related tracking features, peptide-related tools, or health-related app features without appropriate adult involvement and provider supervision.

If you believe a child has provided personal information to us, contact support@abxapps.com.

21. International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States and other locations where our service providers operate. Privacy laws in those locations may differ from the laws in your location.

22. Third-Party Links and Embedded Content

The Services may contain links to third-party websites, affiliate links, Amazon links, embedded videos, social media content, forms, plugins, product pages, payment pages, or outside resources.

Third-party websites and embedded content may collect information as if you visited those websites directly. We are not responsible for third-party privacy practices, security, cookies, tracking, policies, content, claims, or services.

23. No Medical Records or Provider Monitoring

Reta Support is not a provider portal, electronic health record, pharmacy platform, medical monitoring service, or emergency communication tool. Information entered into the Services may not be reviewed by a licensed medical professional.

You are responsible for sharing relevant information with your licensed healthcare provider.